New Patients

 

 

Referrals

If you think you need surgery, please contact your primary care physician. They should be able to tell if your problem might require surgical intervention. At that point, they will contact our office directly or instruct you to call our office for an appointment. We are specialists, so please bring a referral if your insurance requires one.

 

Your First Visit

Our office uses Electronic Health Records. This requires us to enter as much information about you as possible before your visit.

When your initial appointment is made, we ask that you complete our “New Patient Packet”.  It is important that we receive these forms prior to your visit, so we offer two convenient options:

  • We can mail the packet to your home, along with a self-addressed stamped envelope for you to return the completed forms.
  • You can download the packet, print and complete the forms, and return them via scan and email to jharris@drsu.net or by fax to 301.714.4332.

On your first visit, you will see our triage staff. She will verify your history, current medications, confirm you reason for visit, and take your vital signs and other necessary information. You will then see one of our practitioners – either Dr. William Su or Sarah Lincoln, our Physician Assistant.

 

A Note About Scheduling

Office Appointments

Due to the nature of our specialty, we try to accommodate our urgent and/or emergent patients. Our staff is trained to prioritize appointment scheduling based on the urgency of your problem.

If you have a question or feel you need to be seen sooner, contact your primary care physician or the provider who referred you. He or she may be able to speak directly to Dr. Su to determine if different accommodations are necessary. Elective surgery may have a longer waiting period between your first call and your consultation with our providers.

Surgery Appointments

After meeting with our providers and deciding on a course of care, you will be introduced to our surgery scheduler. She will give you pre-operative instructions as ordered by our providers and also schedule your surgery time at either Meritus Medical Center, Cumberland Valley Surgery Center, Robinwood Surgery Center, or AVR of Hagerstown.

Your pre-operative orders will be on a yellow sheet of paper. You will need that order sheet to have any testing (lab work, x-rays, EKGs) that may be required prior to surgery.

Please keep in mind that surgery times may change and you will be contacted in the event of a change. Your surgery facility may contact you for some general information about your health for their anesthesia department and may also require additional testing.

 

Financial Policy

Our practice participates with most major insurance plans including, but not limited to, Medicare, CareFirst BlueCross BlueShield, United Healthcare, and Cigna. Please verify with your insurance company that we are a participating provider.

We are required to collect any co-pays at the time of service. Please have your copay ready at the time of your visit. Patients with high deductibles will be required to pay a portion of the surgical fee prior to surgery. We accept MasterCard and Visa, as well as personal checks and cash. Please contact our billing office for payment plans, if necessary.

Self-pay patients are expected to make payment at the time of service. Please contact our billing office if different arrangements need to be made or if you were seen in the Emergency Room at Meritus Medical Center while Dr. Su was on call.

Patients are required to sign our financial agreement prior to treatment. This agreement gives us authorization to bill your insurance company on your behalf. It also certifies that the demographic information you provided is correct. We also require a photo ID to certify the identity of our patients. Your information is kept in our practice management software system on a secure server.